Please read and accept our TERMS AND CONDITIONS and upon request we will send you full product information, plan drawings, order forms or product diagrams.

LEAD TIMES AND MADE TO ORDER

All orders are made to order. You must check the details on your order acknowledgement and raise any queries with us immediately. The acknowledgement of order becomes the manufacturing order for the factory and once it is planned and materials ordered it cannot be amended. The acknowledgement of order will inform you of an estimated delivery date. We work to quoted lead times and plan production to these dates.  All quoted dates are subject to fabric availability and rigid quality standards. We will contact you generally 7 days before we deliver. If you are unable to accept delivery, a warehousing charge will apply, and you will be advised accordingly.

COM (Customer’s Own Material)

When specifying your own fabrics, it is your responsibility to clearly state the following; Face, Top, Railroaded (otherwise we will cut down the length and you may get seams on models with large panels eg Mitford seat cushions or Wolesley inside back etc).  We will not process the order until we have received these instructions along with a cutting and the relevant fire certificates.

DELIVERY OF ORDERS

We will need to ensure that the road access to your designated property is suitable for up to a 45ft vehicle.

Our acknowledgement of order will show the delivery address, and you will be contacted 7 days prior to delivery. Delivery to a warehouse / commercial premises is charged at a standard rate per delivery (see pricelist for details). However, upon delivery should there be nobody capable of assisting with unloading then the delivery will be returned to our premises and storage / redelivery charges applied.

We do offer a two-person delivery to residential premises, please call 01159 462121 for a quote. This must be organised at the time of placing the order.  

COLLECTION OF ORDERS

You may arrange to collect your order from our despatch bay at our factory in Long Eaton; NG10 1LB. We will notify when your goods will be ready to collect.  As we do not have warehousing space, you must collect within 3 working days, if you have not collected by then we will need to put your goods into storage and there will be a warehousing charge. If you have not collected within 20 days your goods may be sent to auction and you will be invoiced for the full amount. Once you or your carrier has collected your goods they become your responsibility and we will not accept any claims for damage. You must inspect your goods before you load them onto your vehicle.

CREDIT TERMS

All our accounts are on a proforma basis, with 100% payable upon receipt of the proforma invoice. If payment is not received within 21 days of the date of the proforma invoice we will consider that you have cancelled your order and we will take it out of our system.

ONLINE SALES

You may add our products to your website as part of you advertising your projects and subject to your imagery enhancing the John Sankey brand. We reserve the absolute right to ask you to take down any part of your offer at any time. We will apply detailed and exacting selection criteria  to ensure the presentation, product offering and marketing of the site compliments our brand ethos. We do not allow the sale or promotion of our products on EBay, Amazon or any other multi-retailer network.

INTERNET ONLY COMPANIES

John Sankey do not supply furniture to Internet only companies.

DEALING WITH PROBLEMS

We manufacture only to order and as part of our quality control we inspect all aspects of each item before it leaves our factory. Our despatch team are trained to the highest standards and are very careful on how they handle and deliver your order. If you have goods that are faulty you must let us know via email; including full details and images of the problem, within 72 hours of receiving your order. We will need you to verify the fault personally and if necessary we will send an independent, trained technician to inspect the item and we will then discuss with you the appropriate action. If the issue proves to be our fault, we will bear the cost of the technician. However, if it’s agreed the fault is not ours then we will charge you for the costs incurred. Please keep all goods in the original packaging and if it’s agreed to collect we will uplift the goods as soon as reasonably possible. The items will be QC inspected once they arrive back at our warehouse and a credit will be issued to your account once the details have been verified. We do not take responsibility for any goods transported via third party carrier of your choice.  Our aim is to resolve any problem quickly and to your and your customer’s satisfaction.

SHOWROOM VISITS

Our showrooms are open by appointment only. Once you are an account holder, a visit to one of our fabulous showrooms is an absolute must. You may accompany a client or send them directly to us. We have several room settings that will engage and inspire you.  Please call 01159 462121 or email sales@johnsankey.co.uk to make an appointment for our Derbyshire showroom or call Sally on 07957 932236 or email sally.sharma@johnsankey.co.uk to make an appointment at our Tunbridge Wells showroom.

DUTIES OF JOHN SANKEY TRADE ACCOUNT HOLDERS

Operate the account and deal with its customers responsibly

Act as a responsible partner within the John Sankey supply network, acting wherever possible locally and not stretching sales to areas of the country/globe that you are unable to offer the level of service befitting your client and the John Sankey Brand and its products.

Not to sell, promote or distribute products in any manner that could cause disrepute, directly or by association, or any other effect deemed as negative by the John Sankey Brand.

Not to supply the Products to distributors, retailers, or other resellers who are not members of the selective distribution system established by the John Sankey Brand for the distribution of the Products worldwide.

Only represent genuine Products as being manufactured by the John Sankey Brand

You must not distribute or publish any material containing John Sankey IP Rights through any media channel, (press, publication, broadcast or internet based) without written agreement, in advance, given by John Sankey.

Where the Account Holder is not able to satisfy a complaint or service issue in respect of Products, the Account Holder shall notify John Sankey. In order to maintain a high level of brand experience for all customers, John Sankey may at its sole discretion agree with the Account Holder, at the Account Holder’s cost, to supply a resolution.

The Account Holder must have written permission from John Sankey before commencing to sell Products via owned or leased premises (retail or otherwise). Such permission will be at the sole discretion of John Sankey.

The Account Holder shall buy the Products only from John Sankey, and shall not for the term of this agreement and for a period of five years from the date of signature of the Trading Account Application Form (whichever shall be the shorter) sell, distribute or manufacture any goods which John Sankey deems similar to or an infringement of their rights under copyright law.

TERMINATION

John Sankey will be entitled to review the terms of the Account every 6 months or as and when John Sankey deems it necessary.

If the Account Holder has not used the account or has breached any of the Account Terms, John Sankey will be entitled to suspend the account, or terminate the account, and/or unilaterally vary the account terms, and/or remove all or any permissions granted by John Sankey, and/or cancel, and/or suspend any further deliveries of Products to the Account Holder under any order already acknowledged.

PRICING & PRICE MATCHING

Suggested Retail Price (SRP)

The John Sankey Brand is supported with a Suggested Retail Price. These are the prices that help create the market for John Sankey products. We recommend to all Trade Partners to use SRP as the basis of pricing.