Care & Guarantee

 

 Manufacturing

 

All our furniture is handmade in Britain by craftsmen at our own factory in Derbyshire. Our frames are made using sustainably sourced timbers, and we are delighted to offer a lifetime guarantee for our frames and springs. 

The guarantee is valid for purchases after January 2014 and must be signed up for through our Lifetime Guarantee Registration Form.

Please note the lifetime guarantee is not valid for Starlet Room pieces, which includes the Hayworth Sofa and Ottoman, Asquith Chair and Hepburn Chair.

Read about the lifetime guarantee here, and enjoy, for a lifetime.

 


Product Care

Please take time to read the following instructions, to ensure your furniture is kept in the best possible condition. With the correct care it will give you many years of comfort.

Cushions

To keep your cushions in good condition and prolong their lifetime, plump them regularly. Vigorously plump and pat your cushions into shape if they contain fibre or feather. Cushions with foam content will lose some of their hardness within a few weeks of wear. Regularly turning reversible cushions and changing their position helps maintain shape and prolong life.

If the cushions are not turned and plumped regularly they may begin to look out of shape. If this happens unzip the cover, reposition the interior and follow the steps above.

Cushions will need replacing from time to time over the years depending on how you use them. Please contact your dealer if you require any servicable parts.

Cover

Avoid direct sunlight, sharp objects and spillages. Sunlight can cause the covers to fade, discolour and rot. Protect your fabric by drawing curtains or blinds. Similarly direct heat from radiators, heaters or fires can cause these effects; reposition your furniture away from any of these possible source. All fabrics can be snagged or scratched. Cat's claws, jewellery, buckles, rivets etc. can cause this. If a snag appears do not pull it or cut it, tuck it in.

Velvets

Avoid getting velvets wet as it can permanantely damage the appearence of the pile and any finish the velvet may have.

Regular cleaning

Vacuum clean your upholstery at least once a week; dust removal may be improved by pre-brushing with a soft brush. Accumulated dirt will accelerate wear and dull colours.

Your furniture has been hand made and engineered to last for years, treating it carefully will help prolong its life and look. Do not allow the furniture to be used as a trampoline, climbing frame or any other such use. Likewise do not sit on the arm or edge of the cushions, as they will wear prematurely.

Stains & Spills

With spillages, act quickly. Absorb the spillage with dry white kitchen paper or a dry white cloth. Do not rub or soak the fabric or allow the stain to set. Do not use proprietary cleaners or any other household cleaners. Contact professional upholstery cleaner.

Professional upholstery cleaning

Sooner or later your upholstery may require cleaning. At that time, have it cleaned by a bona fide upholstery-cleaning specialist. We would advise that you do not attempt this yourself as the cleaning materials and methods are specific to the fabric type. The weaving, dying and finishing of upholstery fabrics is complex and technically particular to the type of fabric.

A recommended upholstery cleaner is: Service Master ltd 0800 626 303.

Zips

The zips on your upholstery and cushions are not necessarily there so the covers can be removed, but as a method of effectively fitting interiors during manufacture. Your upholstery has been made in accordance with the relevant fire retardancy legislations and this might mean that the cover has a backcoating treatment that may be removed by the improper dry cleaning process.

Leather

No two pieces of leather are exactly the same. Beautiful colour variations and distinctive natural markings make leather furniture uniquely your own. Colour variation is a natural occurrence in top grain leathers. Each piece of leather has a different unique structure; therefore, it will absorb dye in varying amounts, causing some areas to be darker or lighter than others. Each piece of leather also contains markings known as “nature’s signatures”. Healed scars, scratches, insect bites and wrinkles provide yet another dimension of individuality to your leather furniture.

Cabinet and Show wood

Most modern furniture is finished with a hard wearing lacquer to give protection. All timbers can alter slightly when exposed to light; some tend to darken and some may lighten. Consequently, the position of ornaments or other objects left on surfaces should be changed regularly to avoid patches becoming noticeable. This is especially important in the first year.

Avoid extreme changes in room humidity, and never place a piece of furniture directly next to a heat source or in direct sun light. For best cleaning results first use a soft, clean damp cloth then buff with a soft, clean dry cloth. Never use polishes, solvents or abrasive cleaners as these can damage the lacquer.

Remove any spillages immediately.

Download

Download this care guide as a PDF