Register your Guarantee

Please note the lifetime guarantee is not valid for Starlet Room pieces, which includes the Hayworth Sofa and Ottoman, Asquith Chair and Hepburn Chair.


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Your details will not be distributed to any external agencies.



*Terms and Conditions

01. Applicable to John Sankey product bought by the original registered purchaser in the UK and ROI through an authorised John Sankey reseller from January 2014.

02. This guarantee is non-transferable and is valid from the date of purchase only if the guarantee registration form is fully completed. To complete the form go to our website www.johnsankey.co.uk/guarantee and fill in all the details.

03. This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK and ROI.

04. Proof of purchase is required and is the responsibility of the purchaser.

05. Consistent with meeting its obligations under this guarantee, John Sankey reserves the right to undertake the least cost option to itself in rectifying or repairing the broken part. Money back or refunds are not covered by this guarantee.

06. If goods are exchanged the goods that are deemed faulty revert to the ownership of John Sankey.

07. The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.

08. All carriage costs relating to any claim under this guarantee are to be met by the original purchaser.

Exclusions: 

09. Dye transfer from non-colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.

10. The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.

11. General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal filling settlement are excluded.

12. Please note the lifetime guarantee is not valid for Starlet Room pieces, which includes the Hayworth Sofa and Ottoman, Asquith Chair and Hepburn Chair.


General: 

13. The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in our product care instructions that can be found on our website www.johnsankey.co.uk/product-care or where the product has been adapted, abused or altered.

14. The above conditions do not affect your statutory consumer rights under the Sale and Supply of Goods to Consumer’s Regulations 2002.

15. We reserve the right to alter these terms and conditions without prior notice.